Grandad's Heard It All Now.
Featured in the March 2009 handbook.
Grandad met up with Gemma his 22yr old Granddaughter and Gemma told him that she had taken a part-time job whilst at College. The job she had taken was at a call centre help desk. She was there to assist callers who had computer related problems. ”How is the new job going” asked Grandad. “Well most of the time is simple and straightforward, but there are a few occasions when I want to pull my hair out”. “what do you mean”? Asked Grandad. “We keep a tape recording of all calls to help us with training and improve our services” said Gemma “Here take this copy and listen for yourself”. Grandad took the tape home and played it, below are some of the messages on it.
1. Gemma: What kind of computer do you have?
Customer: A white one.
2. Gemma: Click on the “MY COMPUTER” icon to the left of the screen.
Customer: Your left or my left.
3. Gemma: You say you can’t print anything.
Customer: That’s right, every time that I try to print it says
“CAN’T FIND PRINTER” I’ve even lifted the printer and stuck it right in front of the screen but the
computer still says it can’t find it.
4. Gemma: What’s on your monitor now?
Customer: A little Teddy Bear that my Boy Friend bought for me.
5. Gemma: You say that your password isn’t working?
Customer: Yes that’s right.
Gemma: Are you sure that you are using the correct password?
Customer: Yes definitely, I watched my husband log on last night and remembered the password.
Gemma: Are you certain you have remembered it correctly?
Customer: Yes it’s 5 little stars.
6. Gemma: You say you have a problem with your screen saver.
Customer: Yes that’s right, It’s a beautiful picture of a waterfall but every time I move the mouse it
7. Gemma: You say you’re having problems sending an e-mail.
Customer: Yes that’s right, it’s the first e-mail that I have ever tried to send. I am trying to send it
to my Daughter. I’m alright typing the first bit of her e-mail address but how do I put a little circle
around the letter a? And finally this one had lasted 32 minutes up to this point here is the last 2 minutes of this beauty.
8. Gemma: Okay, let’s press the Control and Escape keys at the same time, that brings up the
task list in the middle of the screen. Now type the letter P to bring up Programme Manager.
Customer: I don’t have a P
Gemma: On your Keyboard, there’s one on your Keyboard.
Customer: What do you mean?
Gemma: P…...On your keyboard.
Customer: I’m not doing that!